FAQ

What does Chèvre mean?

Chèvre is the French pronunciation of Goat, G.O.A.T is an acronym meaning Greatest of All Time , Which is what we all are or all striving to become.

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact [email protected]


Can I return my item for a refund?

Unfortunately, returns, refunds and/or cancellations are currently not allowed for online purchases. We will offer an exchange on any product with manufactuer errors/defects .


Was I charged more than once?


What you are seeing on your bank account is an authorization (a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity). Depending on your bank, pending authorizations on your account will clear within 1 - 4 business days. If you need help speeding up the process, you can contact the issuing bank of your credit card. Please only click the “Place Order” button once to avoid multiple authorizations.

Why won’t my discount and/or credit code work?

Please be sure your code is entered correctly and applied before submitting your order. Promotional codes do expire; please look at the terms and conditions of the discount code to make sure the offer is still valid.
If you have received a unique code from us, please keep in mind it can only be used once and cannot be combined with another promotion or be applied to shipping costs. Unique credit codes do not expire.
All promotions and/or codes cannot be applied after the transaction is complete.


An item I want is sold out? Do you restock your inventory?


Chèvre is a Brand of Exclusivity and to Keep our Products Exclusive we normally print a limited amount each release . Once products have sold out we are usually preparing to release new styles and color ways to satisfy the current season ; In the rare chance we do restock products it will be posted via our Instagram and Twitter accounts and also featured on our website.


How can I change something on my order?

Assuming the desired change is applicable, please contact [email protected] immediately. Once our warehouse has processed your order, we will be unable to make any changes.


When will my order ship?

Orders placed during regular business hours Monday through Friday, 8:00 a.m. to 4:00 p.m.  are typically processed and shipped within 24-72 business hours. Once an order has processed, delivery time depends on the chosen shipping method. After your order has been processed and shipped you will receive a shipping confirmation that contains the tracking details. Custom Orders are Subject to longer processing time depending upon workload .


Can I contact you directly with any questions?

Please email [email protected] with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 8:00 am to 4:00 pm CDT